CasaSupporto

Servizio e supporto

In the service and support system, we always focus on user needs and build a full-process, multi-dimensional security network. From the first time the user contacts the product, the pre-sales consulting team will provide detailed needs analysis and solution suggestions, and use professional knowledge to help you clarify the adaptation direction.

  • Product Consultation

    The professional sales team and technical team provide customers with detailed product information consultation, including the functional characteristics, applicable scope, performance parameters, etc. of different types of spectrometers. For example, the types of spectrometers that can be used for atmospheric pollutant detection, such as differential optical absorption spectrometer (DOAS) and Fourier transform infrared spectrometer (FT-IR), are introduced to customers engaged in environmental monitoring, and their advantages and disadvantages, as well as their applicability in different environmental monitoring scenarios. Answer customers' questions about the working principle and technical specifications of spectrometers, and help customers choose the right spectrometer according to their needs. For example, for customers who need to perform trace element analysis, explain the technical differences between inductively coupled plasma optical emission spectrometer (ICP-OES) and inductively coupled plasma mass spectrometer (ICP-MS), and how to choose the right instrument according to the type of analyzed elements and detection limit requirements.
  • Product Consultation

    The professional sales team and technical team provide customers with detailed product information consultation, including the functional characteristics, applicable scope, performance parameters, etc. of different types of spectrometers. For example, the types of spectrometers that can be used for atmospheric pollutant detection, such as differential optical absorption spectrometer (DOAS) and Fourier transform infrared spectrometer (FT-IR), are introduced to customers engaged in environmental monitoring, and their advantages and disadvantages, as well as their applicability in different environmental monitoring scenarios. Answer customers' questions about the working principle and technical specifications of spectrometers, and help customers choose the right spectrometer according to their needs. For example, for customers who need to perform trace element analysis, explain the technical differences between inductively coupled plasma optical emission spectrometer (ICP-OES) and inductively coupled plasma mass spectrometer (ICP-MS), and how to choose the right instrument according to the type of analyzed elements and detection limit requirements.
  • Product Consultation

    The professional sales team and technical team provide customers with detailed product information consultation, including the functional characteristics, applicable scope, performance parameters, etc. of different types of spectrometers. For example, the types of spectrometers that can be used for atmospheric pollutant detection, such as differential optical absorption spectrometer (DOAS) and Fourier transform infrared spectrometer (FT-IR), are introduced to customers engaged in environmental monitoring, and their advantages and disadvantages, as well as their applicability in different environmental monitoring scenarios. Answer customers' questions about the working principle and technical specifications of spectrometers, and help customers choose the right spectrometer according to their needs. For example, for customers who need to perform trace element analysis, explain the technical differences between inductively coupled plasma optical emission spectrometer (ICP-OES) and inductively coupled plasma mass spectrometer (ICP-MS), and how to choose the right instrument according to the type of analyzed elements and detection limit requirements.
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