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Frequently Asked Questions

  • Legacy HR2000 Not Recognized on Windows 8.x/10

    WARNING: Do not flash HR2000+ spectrometers with legacy HR2000 firmware, or permanent corruption of the FX/2 chip will occur. Certain versions of the HR2000 (legacy precursor to the higher-performance HR2000+) can have problems showing up in OceanView on Windows 8.x or 10 computers. This can be resolved by upgrading the HR2000 FX2 firmware to version 102.0. The firmware may need to be updated to the EEPROM in your HR2000 spectrometer. After this has been done, the spectrometer will work properly on Windows 8.x and Windows 10 using OceanView software. Please note that the firmware update has a small possibility of corrupting the EEPROM. If this happens, the spectrometer may need to be sent in for repair. Firmware updates must be done in Windows. It is best to do this with no other programs running. Note: This programming process cannot be done on a computer with Windows 8.x or 10; please use a different computer with Windows 7, Vista, or XP.
  • Legacy HR2000 Not Recognized on Windows 8.x/10

    WARNING: Do not flash HR2000+ spectrometers with legacy HR2000 firmware, or permanent corruption of the FX/2 chip will occur. Certain versions of the HR2000 (legacy precursor to the higher-performance HR2000+) can have problems showing up in OceanView on Windows 8.x or 10 computers. This can be resolved by upgrading the HR2000 FX2 firmware to version 102.0. The firmware may need to be updated to the EEPROM in your HR2000 spectrometer. After this has been done, the spectrometer will work properly on Windows 8.x and Windows 10 using OceanView software. Please note that the firmware update has a small possibility of corrupting the EEPROM. If this happens, the spectrometer may need to be sent in for repair. Firmware updates must be done in Windows. It is best to do this with no other programs running. Note: This programming process cannot be done on a computer with Windows 8.x or 10; please use a different computer with Windows 7, Vista, or XP.
  • Legacy HR2000 Not Recognized on Windows 8.x/10

    WARNING: Do not flash HR2000+ spectrometers with legacy HR2000 firmware, or permanent corruption of the FX/2 chip will occur. Certain versions of the HR2000 (legacy precursor to the higher-performance HR2000+) can have problems showing up in OceanView on Windows 8.x or 10 computers. This can be resolved by upgrading the HR2000 FX2 firmware to version 102.0. The firmware may need to be updated to the EEPROM in your HR2000 spectrometer. After this has been done, the spectrometer will work properly on Windows 8.x and Windows 10 using OceanView software. Please note that the firmware update has a small possibility of corrupting the EEPROM. If this happens, the spectrometer may need to be sent in for repair. Firmware updates must be done in Windows. It is best to do this with no other programs running. Note: This programming process cannot be done on a computer with Windows 8.x or 10; please use a different computer with Windows 7, Vista, or XP.
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