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Product Consultation
Our professional sales and technical teams provide customers with detailed product information consultation, including the functional features, application scope, performance parameters, etc. of different models of spectrometers.For instance, introduce to customers engaged in environmental monitoring the types of spectrometers that can be used for the detection of atmospheric pollutants, such as differential optical absorption spectrometers (DOAS) and Fourier Transform infrared spectrometers (FT-IR), their advantages and disadvantages, as well as their applicability in different environmental monitoring scenarios. Answer customers' questions about the working principle, technical specifications and other aspects of the spectrometer, and help customers choose the appropriate spectrometer according to their own needs.For instance, for customers who need to conduct trace element analysis, explain the technical differences between inductively coupled Plasma optical Emission spectrometer (ICP-OES) and inductively coupled Plasma Mass spectrometer (ICP-MS), as well as how to select the appropriate instrument based on the type of element to be analyzed and the detection limit requirements. -
Customized Solution
According to the specific needs of customers, we provide customized spectrometer solutions.For instance, we customize a complete set of spectrometer solutions for semiconductor manufacturing enterprises, ranging from material analysis to process monitoring. This includes selecting the appropriate spectrometer model and supporting equipment, such as recommending an ellipsometric spectrometer for thin film thickness measurement and a suitable elemental analysis spectrometer for impurity analysis. We also design specific usage processes and parameter setting plans.Provide experimental design support for research institutions and assist them in planning the application schemes of spectrometers based on research topics. For instance, in the field of biomolecular research, customize a comprehensive usage plan for spectrometers ranging from protein structure analysis to drug molecule interaction studies for them. -
Sample Testing Service
We offer sample testing services, using the company's spectrometer to test and analyze the samples provided by customers, allowing them to understand the detection effects that can be achieved by using the company's spectrometer. For instance, we provide nutritional component analysis and testing services for food enterprises' product samples, using near-infrared spectrometers to analyze components such as proteins, fats, and carbohydrates in food, and present test data and result reports to customers.Help customers verify whether the spectrometer can meet their actual needs. Through testing samples, let customers evaluate the assistance of the spectrometer to their own business. For example, for soil testing customers, provide sample soil element and pollutant test strips to demonstrate the spectrometer's capabilities in soil analysis.
Service And Support
In the service and support system, we always focus on user needs and build a full-process, multi-dimensional security network. From the first time the user contacts the product, the pre-sales consulting team will provide detailed needs analysis and solution suggestions, and use professional knowledge to help you clarify the adaptation direction.